AFCA Challenges Suncorp's 60% Home Insurance Premium Hike

Examining the Implications of AFCA's Directive on Premium Increases

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The Australian Financial Complaints Authority (AFCA) has directed Suncorp to reassess a 60% increase in a customer's home insurance premium after the insurer failed to provide persuasive evidence justifying the hike.

This decision comes amid a backdrop of rising complaints about general insurers, with AFCA reporting record levels of grievances.

Consumer complaints about general insurers to AFCA have increased by more than 80% since 2018, with a significant spike following the 2022 floods. In the last financial year, there were over 29,000 complaints about general insurers, highlighting growing dissatisfaction among policyholders.

For tradespeople and small business owners, this ruling emphasizes the importance of understanding the factors that contribute to premium increases. It's crucial to maintain open communication with insurers and seek detailed explanations for any significant changes in premiums. Additionally, exploring alternative insurance providers and coverage options can ensure that policies remain both comprehensive and cost-effective.

Implementing proactive risk management measures, such as regular equipment maintenance, adherence to safety protocols, and staying informed about industry best practices, can also contribute to more favorable insurance terms and potentially lower premiums.

Published:Friday, 6th Mar 2026
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

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Knowledgebase

Actuary:
A professional who analyzes the financial costs of risk and uncertainty using mathematics, statistics, and financial theory.

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