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Insurance News

Climate Change Threatens Australian Suburbs with Unaffordable Insurance Climate Change Threatens Australian Suburbs with Unaffordable Insurance
17 Apr 2025: Paige Estritori

More than 4% of Australian properties are currently facing heightened risks from natural hazards exacerbated by climate change, rendering insurance coverage often unaffordable or unavailable, according to recent findings by Climate Valuation. An analysis of over 15 million properties across 15,000 suburbs also highlights that an additional 10% are at moderate risk from disasters such as floods, bushfires, tropical cyclones, coastal inundation, and extreme winds. - read more
Insurer Rejects Claim Over Diesel Fluid Mix-Up Insurer Rejects Claim Over Diesel Fluid Mix-Up
16 Apr 2025: Paige Estritori

A contentious insurance claim has ended unfavourably for a motor policyholder after her husband mistakenly poured diesel exhaust fluid into her car's fuel tank. Although the policyholder initially received assurances from a Suncorp representative that the use of AdBlue fluid wouldn't be considered improper fuelling – supposedly an excluded scenario under her policy – the claim was later denied. This decision has sparked debate around policy definitions and customer service communication. - read more
ASIC Takes Hollard Insurance to Court Over Significant Claim Handling Issues ASIC Takes Hollard Insurance to Court Over Significant Claim Handling Issues
14 Apr 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has initiated legal proceedings in the Federal Court against Hollard Insurance, alleging a breach of the duty of utmost good faith. This action is in response to what ASIC describes as Hollard's 'egregious' handling of a home and contents insurance claim filed by a couple from regional Victoria. - read more
Suncorp to Slash Jobs and Offshore Work in Motor Claims Suncorp to Slash Jobs and Offshore Work in Motor Claims
11 Apr 2025: Paige Estritori

Suncorp, a leading Australian insurer, has announced plans to reduce its workforce by cutting 30 of the 70 positions within its motor claims assessing coordinator team, with an intention to offshore some of these functions. This decision has prompted a response from the Finance Sector Union (FSU), which is currently gathering feedback from its members and intends to challenge the proposed changes. - read more
AFCA Ruling: Trucking Firm's Claim Invalid Due to Misrepresentation AFCA Ruling: Trucking Firm's Claim Invalid Due to Misrepresentation
10 Apr 2025: Paige Estritori

A recent decision by the Australian Financial Complaints Authority (AFCA) has highlighted the importance of accurate disclosure in insurance applications. A trucking company's claim under an NTI commercial motor vehicle policy was denied after discrepancies were found in the company's insurance history and operational radius claims. - read more
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Hotel Insurance Articles

The Role of Business Interruption Insurance in Sustainable Hotel Operations The Role of Business Interruption Insurance in Sustainable Hotel Operations
Business interruption insurance is a policy that covers the loss of income a business suffers after a disaster. While property insurance covers the physical damage to a business, business interruption insurance covers the profits that are lost. It ensures that a company's revenue stream can continue even if its operations are halted due to unexpected events. - read more
Custom Insurance Solutions: Protecting Your Hotel from Unique Risks Custom Insurance Solutions: Protecting Your Hotel from Unique Risks
The hospitality industry in Australia is a dynamic and ever-evolving sector, characterised by a diverse range of services and offerings. Hotels operate in a vibrant environment, catering to both local and international guests while constantly adapting to seasonal changes, economic shifts, and emerging trends. This dynamic nature introduces a variety of unique risks that need to be managed effectively. - read more
The Importance of Risk Assessment in Tailoring Your Hotel’s Insurance Coverage The Importance of Risk Assessment in Tailoring Your Hotel’s Insurance Coverage
Risk assessment is a fundamental process in evaluating potential exposure to financial losses and liabilities in the hospitality industry. It involves identifying, analyzing, and evaluating risks that could impact hotel operations. By understanding these risks, hotel operators can tailor their insurance policies to provide comprehensive coverage and mitigate potential payouts. - read more
A Cybersecurity Guide for Hotel Operators A Cybersecurity Guide for Hotel Operators
With an ever-expanding digital landscape, the importance of robust cybersecurity measures in the hospitality industry cannot be overstated. As technology continues to evolve, so too do the threats that target the vulnerabilities within hotel systems. This has made cybersecurity a top priority for hotel operators. - read more
The Role of Training in Minimising Liability for Hotel Operators The Role of Training in Minimising Liability for Hotel Operators
Operating a hotel is not just about offering great services and hospitality. It also involves understanding and managing various types of liability risks. Liability in the hospitality industry can arise from numerous situations, and being unaware of these can potentially expose hotel operators to significant legal issues and financial losses. - read more
The Role of Training in Minimising Liability for Hotel Operators The Role of Training in Minimising Liability for Hotel Operators
Operating a hotel is not just about offering great services and hospitality. It also involves understanding and managing various types of liability risks. Liability in the hospitality industry can arise from numerous situations, and being unaware of these can potentially expose hotel operators to significant legal issues and financial losses. - read more
A Cybersecurity Guide for Hotel Operators A Cybersecurity Guide for Hotel Operators
With an ever-expanding digital landscape, the importance of robust cybersecurity measures in the hospitality industry cannot be overstated. As technology continues to evolve, so too do the threats that target the vulnerabilities within hotel systems. This has made cybersecurity a top priority for hotel operators. - read more
The Importance of Risk Assessment in Tailoring Your Hotel’s Insurance Coverage The Importance of Risk Assessment in Tailoring Your Hotel’s Insurance Coverage
Risk assessment is a fundamental process in evaluating potential exposure to financial losses and liabilities in the hospitality industry. It involves identifying, analyzing, and evaluating risks that could impact hotel operations. By understanding these risks, hotel operators can tailor their insurance policies to provide comprehensive coverage and mitigate potential payouts. - read more
Custom Insurance Solutions: Protecting Your Hotel from Unique Risks Custom Insurance Solutions: Protecting Your Hotel from Unique Risks
The hospitality industry in Australia is a dynamic and ever-evolving sector, characterised by a diverse range of services and offerings. Hotels operate in a vibrant environment, catering to both local and international guests while constantly adapting to seasonal changes, economic shifts, and emerging trends. This dynamic nature introduces a variety of unique risks that need to be managed effectively. - read more
The Role of Business Interruption Insurance in Sustainable Hotel Operations The Role of Business Interruption Insurance in Sustainable Hotel Operations
Business interruption insurance is a policy that covers the loss of income a business suffers after a disaster. While property insurance covers the physical damage to a business, business interruption insurance covers the profits that are lost. It ensures that a company's revenue stream can continue even if its operations are halted due to unexpected events. - read more


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Knowledgebase
Whole Life Insurance:
A type of life insurance that provides coverage for the insured's entire lifetime, with a savings component that builds cash value.