Hotel Insurance Online :: News
SHARE

Share this news item!

ASIC Initiates Legal Proceedings Against RACQ Insurance for Misleading Premium Information

Understanding the Implications of Inflated Premium Comparisons in Insurance Renewals

ASIC Initiates Legal Proceedings Against RACQ Insurance for Misleading Premium Information?w=400
The Australian Securities and Investments Commission (ASIC) has commenced Federal Court proceedings against RACQ Insurance, a subsidiary of Insurance Australia Group (IAG), alleging that the insurer misled over 570,000 customers through deceptive premium comparison pricing in renewal notices issued between September 2019 and December 2024.

According to ASIC, RACQ Insurance provided inflated 'last period premium' figures in these notices, leading customers to believe that their premiums had increased less than they actually had. This practice potentially resulted in customers overpaying for their insurance policies. Despite receiving customer complaints shortly after implementing this practice, RACQ allegedly continued it for several years.

The misleading information affected various types of insurance, including home, car, caravan, boat, and pet insurance. ASIC is seeking civil penalties, declarations, and public orders against RACQ Insurance. The company has acknowledged the proceedings, stating that it self-reported the issue in 2024 following media inquiries and is cooperating with ASIC while conducting its own internal review.

For Australian consumers, this case underscores the importance of carefully reviewing insurance renewal notices and being vigilant about any discrepancies in premium information. It also highlights the need for transparency and accuracy in the insurance industry to maintain consumer trust.

Published:Sunday, 19th Oct 2025
Source: Paige Estritori

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

Share this news item:

Insurance News

Netstrata's Insurance Practices Raise Industry Concerns
Netstrata's Insurance Practices Raise Industry Concerns
26 Oct 2025: Paige Estritori
Recent revelations have cast a spotlight on Netstrata, a prominent strata management firm in Australia, for imposing insurance brokerage fees significantly higher than industry norms. This development has ignited a broader discussion about the need for transparency and reform within the strata management sector. - read more
PICA Group Highlights Potential Risks to Strata Industry Viability
PICA Group Highlights Potential Risks to Strata Industry Viability
26 Oct 2025: Paige Estritori
Bobby Lehane, CEO of PICA Group, has issued a cautionary statement regarding the future of the strata management sector in Australia. He emphasized that eliminating insurance commissions could pose a significant threat to the industry's viability, drawing parallels to the challenges faced by the aged care sector. - read more
Queensland Strata Owners Advised to Leverage Initiatives for Premium Reduction
Queensland Strata Owners Advised to Leverage Initiatives for Premium Reduction
26 Oct 2025: Paige Estritori
Strata property owners in North and Central Queensland are being encouraged to take advantage of new federal and state initiatives designed to reduce insurance premiums and improve cyclone resilience. These programs offer financial incentives for property upgrades that can lead to significant savings on insurance costs. - read more
AFCA Urges Insurance Industry to Improve Premium Explanations to Reduce Disputes
AFCA Urges Insurance Industry to Improve Premium Explanations to Reduce Disputes
23 Oct 2025: Paige Estritori
The Australian Financial Complaints Authority (AFCA) is calling on insurers to enhance their communication regarding premium increases to help resolve disputes more effectively and fairly. The authority suggests that offering flexible payment options could also aid in managing disputes. - read more
TAL's $4.7 Billion Payout Reflects Rising Insurance Claims in Australia
TAL's $4.7 Billion Payout Reflects Rising Insurance Claims in Australia
23 Oct 2025: Paige Estritori
Leading Australian life insurer TAL has reported a substantial $4.7 billion in life insurance claims paid over the 12 months ending March 31, 2025. This figure underscores the significant role life insurers play in providing financial support to Australians during challenging times. - read more


Hotel Insurance Articles

Disability Income Protection: What Every Hotel Operator Needs to Know
Disability Income Protection: What Every Hotel Operator Needs to Know
Running a café is a rewarding yet challenging endeavor. With the hospitality industry being fast-paced and ever-changing, café owners often face unique financial challenges. Operating in an industry that is both physically demanding and unpredictable can sometimes lead to unforeseen circumstances that affect the stability and success of your business. - read more
The Importance of Risk Assessment in Tailoring Your Hotel’s Insurance Coverage
The Importance of Risk Assessment in Tailoring Your Hotel’s Insurance Coverage
Risk assessment is a fundamental process in evaluating potential exposure to financial losses and liabilities in the hospitality industry. It involves identifying, analyzing, and evaluating risks that could impact hotel operations. By understanding these risks, hotel operators can tailor their insurance policies to provide comprehensive coverage and mitigate potential payouts. - read more
Claims Made Simple: What to Expect When Filing Hotel Insurance Claims
Claims Made Simple: What to Expect When Filing Hotel Insurance Claims
Running a hotel is a complex operation that involves many moving parts. From welcoming guests to maintaining the property, there's a lot to manage. One critical aspect that often flies under the radar is hotel insurance. This form of insurance plays a crucial role in safeguarding your business from unforeseen events that could disrupt operations or impact your financial health. Whether it's damage from natural disasters or unexpected liabilities, insurance is your safety net. - read more
The Role of Business Interruption Insurance in Sustainable Hotel Operations
The Role of Business Interruption Insurance in Sustainable Hotel Operations
Business interruption insurance is a policy that covers the loss of income a business suffers after a disaster. While property insurance covers the physical damage to a business, business interruption insurance covers the profits that are lost. It ensures that a company's revenue stream can continue even if its operations are halted due to unexpected events. - read more
Custom Insurance Solutions: Protecting Your Hotel from Unique Risks
Custom Insurance Solutions: Protecting Your Hotel from Unique Risks
The hospitality industry in Australia is a dynamic and ever-evolving sector, characterised by a diverse range of services and offerings. Hotels operate in a vibrant environment, catering to both local and international guests while constantly adapting to seasonal changes, economic shifts, and emerging trends. This dynamic nature introduces a variety of unique risks that need to be managed effectively. - read more


Your free hotel insurance quote comparison starts here!
First Name:
Postcode:

All quotes are provided free and without obligation. We respect your privacy.

Knowledgebase
Grace Period:
A set amount of time after the premium is due during which a policyholder can make a payment without the insurance coverage lapsing.